Support Services

Manzama’s helping hand to insure that your organization succeeds.

Combine Manzama’s World Class Technology with World Class Services

At Manzama we understand that providing great technology is just the beginning. New tools can require new approaches and processes. That’s why we have a dedicated Client Success Team whose sole mission is to make sure each and every Manzama user gets the most out of the platform.

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Support Services

Manzama offers a variety of support options including an extensive online resource center and direct technical support. Technical support is available by phone or email for all global customers during normal business hours to help you with all your questions, from setting up an account, to system inquiries and everything in between.

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Strategic Services

At Manzama, we take a personalized approach by partnering with our clients to fully understand their information and intelligence needs to insure success. From training users to creating and optimizing searches and alerts, it’s our mission to be your trusted partner. Here’s just a sample of some of Manzama strategic services and offerings:

  • Account & Profile Creation
  • Custom & Advanced Search Creation
  • Alumni Tracking
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Onboarding Services

Getting started with Manzama is easy. We understand that one size does not fit all when it comes to onboarding users, so you can choose from any – or all – of the methods below. Whether your firm has 10 users or 10,000, Manzama’s Client Success Team will make sure you have the training, tools and materials to get your users onboarded quickly and easily.

  1. Manzama’s 5-minute self-service onboarding tool allows your users set themselves up.
  2. Manzama’s Client Success Team can work with your Manzama administrator(s) to train them on how to get your users easily set up and on-boarded.
  3. Manzama’s JumpStart Service allows firms short on time and/or resources to let us handle the process of creating accounts and alerts for you.
"JumpStart let us quickly and efficiently populate almost 1,000 accounts so that on day one of our Manzama rollout, users immediately started receiving customized alerts that were pertinent to their and their clients’ needs. We could not have created so many personalized profiles in such a short timeframe without JumpStart."
Jennifer Reynolds Larivee, Esq. | Director of Marketing | AKIN GUMP STRAUSS HAUER & FELD LLP

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